FAQs

How quickly can you answer my question(s)?

You can expect to hear back from us within 24-48 hours. However, there might be a delay if we are experiencing more inquiries than normal. You can reach us via email (contact@thermonotestore.com). 

Do you ship internationally?

We do currently ship to most places internationally. Most of our customers are based in Canada, USA and the UK. We may consider expanding our international shipping if our customers were to expand more globally.

I received a damaged item, what do I do?

We apologize that your shipment didn't arrive in perfect condition! Please email us your name, order number, and a picture of the damaged goods for further assistance.

How long does it take for my order to arrive?

Give the order 8-15 business days to arrive, please note due to increases in popularity that these shipping times may take slightly longer.